Privacy Policy

Effective Date: January 1, 2026

Introduction

Welcome to bbok, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how bbok ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access and use our website at https://bbok.bet and any related services we provide.

By accessing or using bbok's platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services. We encourage all users to review this document carefully, as it forms part of your overall agreement with bbok.

Information We Collect

bbok collects personal information in order to provide a safe, personalised, and compliant betting and gaming experience to all users in Bangladesh. The information we collect falls into two primary categories: information you provide directly to us, and information we gather automatically when you use our services.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following:

• Full legal name, date of birth, and gender
• Email address, phone number, and residential address in Bangladesh
• National ID (NID), passport, or other government-issued identification documents for KYC verification
• Payment account details including bKash, Nagad, Rocket, or Upay mobile wallet numbers and Dutch-Bangla Bank or other linked bank accounts
• Communication records, such as emails or chat messages sent to our customer support team

Information Collected Automatically

When you visit or interact with our website, we may automatically collect the following technical and usage data:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on each page, clicks, and navigation patterns within bbok
• Session data, login timestamps, and game activity logs
• Cookie identifiers and similar tracking technologies as described in our Cookies section

How We Use Your Information

The personal information bbok collects is used exclusively for legitimate operational and compliance purposes. We do not engage in unsolicited marketing without your consent. Specifically, we use your information to:

• Create and manage your bbok account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, or other supported payment methods
• Deliver and improve our gaming and betting services, including cricket betting, live casino games, slots, and crash games
• Comply with applicable anti-money laundering (AML) regulations, responsible gaming obligations, and fraud prevention requirements
• Send you transactional communications such as account confirmations, deposit receipts, and withdrawal notifications
• Respond to your enquiries, resolve disputes, and provide customer support in a timely manner
• Personalise your experience on bbok, including showing relevant promotions during events like Eid, Pohela Boishakh, or BPL season

We process your data on the lawful basis of contractual necessity (to fulfil our service obligations to you), legitimate interest (to improve our platform and prevent fraud), and your consent where applicable. You may withdraw consent for marketing communications at any time by contacting our support team.

Cookies and Tracking Technologies

bbok uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. By continuing to use bbok, you agree to our use of cookies as described below.

Essential Cookies

These cookies are strictly necessary to operate our website and cannot be switched off. They are typically set in response to your actions such as logging into your account, adjusting privacy settings, or making a payment request. Without these cookies, certain services cannot be provided.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with bbok by collecting and reporting information anonymously. We use this data to improve site performance, identify popular game sections, and optimise the user journey. You can manage these cookies through your browser settings; however, disabling them may limit some functionality.

Disclosure of Your Information

bbok does not sell your personal information to third parties. We may share your data only in the following strictly limited circumstances:

• Service providers and payment processors (such as bKash, Nagad, or Rocket) who assist us in operating our platform, subject to strict data processing agreements
• Regulatory or law enforcement bodies where we are legally required to do so under applicable laws
• Fraud prevention and identity verification agencies to protect the integrity of our platform and safeguard users from account misuse
• Business successors in the event of a merger, acquisition, or sale of bbok's assets, subject to equivalent data protection obligations

In every case where data is shared, we ensure that appropriate contractual and technical safeguards are in place to protect your personal information and limit its use to the stated purpose only.

Data Security

bbok takes the security of your personal data seriously. We employ industry-standard SSL (Secure Socket Layer) encryption across all data transmissions on our platform. Our servers are housed in secure facilities with access controls, firewalls, and intrusion detection systems in place. All staff with access to personal data are trained in data protection best practices and bound by strict confidentiality obligations.

Despite our best efforts, no method of electronic transmission or storage is completely immune to risk. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee absolute security. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations. In general, account-related records are retained for a minimum of five years following account closure in order to satisfy anti-money laundering and responsible gaming audit requirements.

Once the applicable retention period expires and there is no ongoing legal basis for continued storage, we will securely delete or anonymise your personal data in a manner that prevents its recovery or reconstruction.

Your Rights

As a user of bbok, you have certain rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request its correction
• Right to erasure — in certain circumstances, you may request that we delete your personal data, subject to any overriding legal or regulatory requirements
• Right to object — you may object to the processing of your data for direct marketing purposes at any time
• Right to data portability — where technically feasible, you may request that your data be transferred to another service provider in a structured, machine-readable format

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". We will acknowledge your request within 72 hours and aim to resolve it within 30 calendar days.

Third-Party Links and Services

Our platform may reference or display content related to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. bbok is not responsible for the privacy practices of these providers. Any data collected directly by a game provider's software is governed by that provider's own privacy policy. We encourage you to review those policies independently if you have concerns about how your data is handled by third-party software.

Payment Information and Security

bbok supports local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as Visa and Mastercard for international card transactions. When you make a deposit or withdrawal, your payment details are handled securely through our verified payment processing partners. bbok does not store full card numbers, CVV codes, or mobile banking PINs on its servers.

All financial transactions are encrypted in transit and processed in accordance with applicable security standards. Minimum deposit and withdrawal amounts are displayed in Bangladeshi Taka (৳) within your account dashboard. If you notice any suspicious transaction activity, please report it to our support team immediately.

Children's Privacy and Age Restrictions

bbok's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected] and we will take prompt steps to delete such data. Age verification is a mandatory part of the KYC process for all new accounts registered on our platform.

Changes to This Privacy Policy

bbok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technological advancements, or evolving legal and regulatory requirements applicable in Bangladesh. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of bbok following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We therefore encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bbok holds about you, please contact our dedicated data privacy team. We are committed to resolving all privacy-related queries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available 24/7 and aims to respond to all privacy enquiries within 72 hours during Bangladesh Standard Time (BST, UTC+6) business days.